Soon

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing employee schedules, team communications, time off, events, employee availability, roles, time and attendance, and more. Soon allows businesses to implement flexible self scheduling rules in order to provide teams with the freedom to manage their own time.

With Soon, customer service teams can schedule events and tasks and assign them to team members based on experience, skills, availability, and more. Employees and manages are able to view a shared team calendar and view daily, weekly, and monthly schedules. The team management tools within Soon allow managers to approve or deny leave requests, configure user groups and roles, track employee time and attendance, and capture timesheets.

In order to boost team engagement and productivity, Soon allows users to personalize their own schedules and communicate effectively using individual and shared inboxes. Employees are also able to change or swap their shifts with other team members via conversational change requests.