Customer Service Administrator – SilverChain – Western Australia

Position Summary

Customer Service Administrator

  • Fixed Term Full time role – 6 months
  • Expand your knowledge within our Allied Health Team

The opportunity

We have an exciting opportunity for a Customer Service Administrator to join our Allied Health team on a fixed-term secondment (with the possibility of extension). Whilst reporting directly to the Manager of Allied Health, you will support a positive client experience by providing operational support to staff and clients to manage client well being.

Key responsibilities

  • Identifying new and changing client referrals using the appropriate systems
  • Timely preparation of new client files and support plans
  • Implementing support plans to ensure quality care is delivered in accordance to client needs, contractual obligations and current policies and procedures
  • Working with the team to reduce the clients on hold and ensure that we are meeting the clients expectations
  • Maintaining client files within Silver Chain, both electronic and physical files
  • Prepare client files and documentation for non-clinical file reviews and other audits as required
  • Assisting new providers with their on boarding, training schedules and orientation
  • Relief for the Office Assistant when required by the Allied Health Manager

About you

The ideal candidate will have a strong background in administration. In addition to this, candidates will be able to demonstrate the following experience, skills and attributes:

  • An understanding of technology and a high attention to detail.
  • The ability to prioritise tasks and work effectively alone and in a team environment.
  • A high level of organisational and time management skills.
  • Demonstrated experience in being first point of contact for clients and the ability to multi-skill and work under pressure whilst maintaining composure and professionalism.
  • Communication skills to be able to listen and interact with a variety of people including clients, their carers, family members, staff and volunteers with varying needs and requests.
  • Previous experience is in a similar role is essential

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement.

How to apply

Interviews may commence prior to advertising end date

About Silver Chain

Silver Chain is one of Australia’s largest not-for-profit health and community care providers, and helps almost 65,000 people confidently live the lives they choose every year. With a reputation for innovation and leadership that’s been built over 120 years, Silver Chain is set for an exciting future – and we’d like you to be a part of it.

Selection Criteria

Essential: Do you hold a full (not on P or L plates) C Class drivers licence?
Essential: Demonstrated competent administration skills to schedule meetings, prepare documentation and provide general administrative support to maintain smooth daily operations.
Essential: Demonstrated computer literacy in word processing, spreadsheets, databases and calendar management software to create effective documentation and manage electronic diaries
Essential: Are you available to work full time hours Monday to Friday?