Customer Service Administrator – SilverChain – Western Australia

Customer Service Administrator

• Fixed Term Full time role – 6 months
• Expand your knowledge within our Allied Health Team

The opportunity

We have an exciting opportunity for a Customer Service Administrator to join our Allied Health team on a fixed-term secondment (with the possibility of extension). Whilst reporting directly to the Manager of Allied Health, you will support a positive client experience by providing operational support to staff and clients to manage client well being.

Key responsibilities

• Identifying new and changing client referrals using the appropriate systems

• Timely preparation of new client files and support plans

• Implementing support plans to ensure quality care is delivered in accordance to client needs, contractual obligations and current policies and procedures

• Working with the team to reduce the clients on hold and ensure that we are meeting the clients expectations

• Maintaining client files within Silver Chain, both electronic and physical files

• Prepare client files and documentation for non-clinical file reviews and other audits as required

• Assisting new providers with their on boarding, training schedules and orientation

• Relief for the Office Assistant when required by the Allied Health Manager

About you

The ideal candidate will have a strong background in administration. In addition to this, candidates will be able to demonstrate the following experience, skills and attributes:

• An understanding of technology and a high attention to detail.
• The ability to prioritise tasks and work effectively alone and in a team environment.
• A high level of organisational and time management skills.
• Demonstrated experience in being first point of contact for clients and the ability to multi-skill and work under pressure whilst maintaining composure and professionalism.
• Communication skills to be able to listen and interact with a variety of people including clients, their carers, family members, staff and volunteers with varying needs and requests.
• Previous experience is in a similar role is essential

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement.

How to apply

Interviews may commence prior to advertising end date

About Silver Chain

Silver Chain is one of Australia’s largest not-for-profit health and community care providers, and helps almost 65,000 people confidently live the lives they choose every year. With a reputation for innovation and leadership that’s been built over 120 years, Silver Chain is set for an exciting future – and we’d like you to be a part of it.