CCPA Issues 24 Daim Ntawv Ceeb Toom Txog Kev Ua Lag Luam Tsis Ncaj Ncees Tawm tsam E-Commerce Firms, MoS Consumer Affairs hais tias

Central Consumer Protection Authority (CCPA) tau tshaj tawm 24 tsab ntawv ceeb toom rau kev ua lag luam tsis ncaj ncees rau cov tuam txhab lag luam e-lag luam, ceeb toom rau Ministry of Consumer Affairs, Food and Public Distribution on Wednesday. Nyob rau hauv ib tug sau reply rau cov lus nug hauv Lok Sabha, Tus Thawj Kav Tebchaws ntawm Lub Xeev rau Cov Neeg Siv Khoom, Khoom Noj thiab Kev faib tawm pej xeem Ashwini Kumar Choubey tau hais tias ntxiv rau 24 tsab ntawv ceeb toom no, CCPA kuj tau tshaj tawm ob Daim Ntawv Ceeb Toom Txog Kev Nyab Xeeb kom ceeb toom thiab ua rau cov neeg siv khoom ceev faj tiv thaiv kev yuav khoom hauv tsev xws li lub tshuab ua pa siab, kaus mom hlau thiab lwm yam uas tsis ua raws li Bureau of Indian Standards (BIS).

Choubey tau ceeb toom tias raws li kev cai lij choj ntawm Consumer Protection Act, 2019, CCPA tau raug tsim los siv txij lub Xya Hli 24, 2020 los tswj cov teeb meem, cuam tshuam, cuam tshuam txog kev tshaj tawm cuav lossis kev dag ntxias uas cuam tshuam rau kev nyiam ntawm pej xeem thiab cov neeg siv khoom raws li ib chav kawm.

CCPA tau ceeb toom rau Cov Lus Qhia Txog Kev Tiv Thaiv Kev Tshaj Tawm Tsis Txaus Siab thiab Kev Pom Zoo rau Kev Tshaj Tawm Tsis Txaus Siab, 2022 thaum Lub Rau Hli 9, 2022. Cov lus qhia no muab rau cov xwm txheej rau kev tshaj tawm kom tsis txhob yuam kev thiab siv tau; qee qhov kev cai hais txog kev tshaj tawm cov khoom noj khoom haus thiab kev tshaj tawm pub dawb; thiab txwv tsis pub tshaj tawm tshaj tawm.

Tus kws lis haujlwm tseem ceeb tau ceeb toom tias raws li kev cai lij choj ntawm Consumer Protection Act, 2019, tus neeg siv khoom tuaj yeem foob cov neeg siv khoom tsis txaus siab hauv Consumer Commission ntawm qhov tsim nyog txiav txim offline lossis online siv e-Daakhil portal. Raws li kev hloov kho pecuniary jurisdiction, District Consumer Dispute Redressal Commission muaj txoj cai los mus ua kev tsis txaus siab uas tus nqi ntawm cov khoom lossis cov kev pabcuam them raws li kev txiav txim siab tsis tshaj Rs. 50 lakh.

Raws li Ministry, Lub Xeev Consumer Dispute Redressal Commission thiab National Consumer Dispute Redressal Commission muaj kev txiav txim siab uas qhov kev txiav txim siab no siab dua Rs. 50 lakh thiab mus txog Rs. 2 crore thiab tshaj Rs. 2 crore ib.

Cov Kev Tiv Thaiv Cov Neeg Siv Khoom (Consumer Disputes Redressal Commissions) Cov Cai, 2020 tau ceeb toom raws li ibid Txoj Cai muab tias tsis muaj nqi them rau kev sau npe cov teeb meem hauv District Consumer Disputes Redressal Commissions uas muaj nuj nqis ntawm cov khoom lossis kev pabcuam them raws li kev txiav txim siab txog Rs. 5 lakh.

Ntxiv mus, Tshooj 38(7) ntawm Txoj Cai Tiv Thaiv Tus Neeg Siv Khoom, 2019 qhia tias txhua qhov kev tsis txaus siab yuav tsum muab pov tseg kom sai li sai tau thiab yuav tsum tau ua kom txiav txim siab qhov tsis txaus siab nyob rau lub sijhawm peb lub hlis txij li hnub tau txais tsab ntawv ceeb toom los ntawm ib qho Cov neeg sab nrauv uas qhov kev tsis txaus siab tsis xav tau kev tshuaj xyuas lossis kuaj cov khoom muag thiab hauv tsib lub hlis yog tias nws xav tau kev tshuaj xyuas lossis kuaj cov khoom muag.

Lub Tsev Haujlwm Saib Xyuas Kev Noj Qab Haus Huv tau tsim kom muaj kev paub txog cov neeg siv khoom raws li "JagoGrahakJago" kev sib tw ntawm txhua tus neeg siv khoom hauv lub tebchaws los ntawm cov chaw video thiab lwm yam khoom ntawm cov teeb meem xws li cov yam ntxwv tseem ceeb ntawm Txoj Cai Tiv Thaiv Cov Neeg Siv Khoom 2019, cov khoom ntim khoom, qhov hnyav thiab ntsuas, kev pom zoo, kev tsis txaus siab ntawm cov neeg siv khoom daws teeb meem. mechanism los ntawm departmental websites, Xeev los yog Union Territory tsoom fwv, VCOs, TV, xov tooj cua, CSCs.

Cov lus tsis tu ncua ntawm cov teeb meem no tau tshaj tawm hauv kev tshaj xov xwm kom siv nws lub peev xwm los tsim kev paub txog cov neeg siv khoom. Xeev/UT tsoom fwv tau koom tes los nthuav qhia cov neeg siv khoom paub txog cov neeg nyob deb nroog thiab thaj chaw deb.

Lub Department of Consumer Affairs tsis ntev los no tau tshaj tawm "Jagriti", lub mascot rau kev txhawb nqa cov neeg siv khoom thiab tsim kev paub txog lawv txoj cai. Jagriti tau npaj ua ib qho kev txhawb zog rau cov tub ntxhais hluas cov neeg siv khoom.

Nrog rau qhov no, Lub Tsev Haujlwm Saib Xyuas Kev Noj Qab Haus Huv kuj tau tsim ib pawg neeg los tsim lub hauv paus ntawm kev tshuaj xyuas cov ntawv cuav thiab kev dag ntxias hauv e-lag luam.