Southwest Airlines lees paub qhov teeb meem thuam uas yuav ua rau txhua tus neeg vwm

Cia peb pib nrog txoj xov zoo.

Cov neeg siv khoom tseem nyiam Southwest Airlines. Zoo, kuj hais lus. 

Lub dav hlau tau tso tseg ntau lub davhlau xyoo no tab sis, nyob rau hauv lub tshiab JD Power 2022 North America Airline Satisfaction Study, Southwest tseem yog qhov nyiam tshaj plaws ntawm cov neeg caij tsheb hauv kev lag luam.

Rau kev sib piv, United Airlines tuaj thib xya. American Airlines, cuaj.

Muaj ntau qhov kev xav tias Southwest yog, raws li cov dav hlau mus, tsis yog lub dav hlau zoo ya tab sis lub tuam txhab zoo ua haujlwm rau.

Tam sim no, nws tau mob siab rau ntiav ntau tus neeg raws li nws tuaj yeem ua tau, muab kev nthuav dav ntawm kev mus ncig ua si. Nws xav tau 10,000 tus neeg ua haujlwm ntxiv, suav nrog 1,200 tus neeg tsav dav hlau ntxiv.

Koj xav tias, yog li ntawd, qee tus neeg yuav xav ua haujlwm rau Southwest.

Zoo li lawv ua. Txawm li cas los xij, muaj ib qho teeb meem me me. Nws yog ib qho teeb meem uas cuam tshuam rau Southwest txoj kev tswj hwm thiab muaj kev cuam tshuam loj heev rau lub dav hlau lub peev xwm los muab cov neeg siv khoom yam kev pabcuam uas lawv xav tau.

Yog vim li cas lwm tus Southwest lees, lub Phab ntsa Street Journal qhia, tias ntawm 15% thiab 20% ntawm cov uas nws ntiav tsuas yog tsis tig? Puas tau.

Tau kawg koj twb hnov ​​txog dab. Tau kawg koj tau ua online sib tham.

Txawm li cas los xij, kev ua haujlwm ghosting zoo li tau mus txog qhov muaj feem cuam tshuam txog kev sib kis. Puas yog txhua tus neeg xam phaj saib txhua tus neeg ua haujlwm yav tom ntej hnub no thiab xav tias: "Koj puas tuaj yeem tig?"

Zoo li muaj ntau tus neeg uas tsis thab. Uas yog thuam, tab sis kuj yuav ua rau ib tug xav tias vim li cas txoj kev xyaum yog li ntawd ntau npaum li cas nthuav.

Tej zaum lawv twb tuav ntau qhov kev thov. Tej zaum lawv tau txais kev pom zoo dua tom qab lees txais ib qho nrog Southwest. Ghosting tseem tsis ua kom tib neeg zoo.

Kuv ntshai, txawm li cas los xij, tias muaj qhov muaj zog ntxiv, ib qho uas tsis tso cov tuam txhab hauv lub teeb zoo li no.

Muaj pes tsawg zaus koj tau hnov, nyob rau lub sijhawm dhau mus, cov neeg nrhiav haujlwm hais tias lawv tsis tau hnov ​​​​los ntawm tus tswv haujlwm muaj peev xwm rau lub lis piam - lossis qee zaum txawm tsis yog?

Yog li vim li cas cov tswv haujlwm yuav tsum chim siab thaum qhov kev xyaum ua rau lawv? Thiab tsis tau thev naus laus zis tau tsav peb mus rau qhov kev tso tawm tam sim - nrog rau qhov kev ntshaw tam sim - ntawm txhua yam thiab txhua yam? Feem ntau tsis muaj kev sib txuas lus qhov kev tshem tawm tag nrho?

Cov neeg ua haujlwm muaj peev xwm tau kawm, ib yam nkaus, tias feem ntau cov tuam txhab tam sim no pom lawv li kev siv tau tag nrho. Tej zaum lawv yuav qhia rau lawv tias lawv xav tau lawv thiab hlub lawv, tab sis feeb ib lub tuam txhab cov txiaj ntsig peb lub hlis twg poob me ntsis, cov tshuaj tiv thaiv hauv caug yog los ua lub cev. Lawv ua kom nws suab zoo li qhov pom tseeb txav.

Kev sib raug zoo ntawm tus tswv hauj lwm thiab cov neeg ua haujlwm yog, yog li ntawd, tainted ua ntej nws txawm pib.

Kev lag luam dav hlau muaj lub koob npe nrov ntawm qhov phem tshaj plaws. Thaum lub sijhawm muaj kev sib kis thoob ntiaj teb, cov dav hlau tau nrawm los hais lus zoo rau cov neeg ua haujlwm, thaum tib lub sijhawm siv nyiaj ntau lab los ntawm tsoomfwv.

Tej zaum, tom qab ntawd, lawv tau tsim lub koob npe nrov tshwj xeeb tshaj yog mercurial chaw ua haujlwm. Yog tias kev lag luam poob qis tuaj txog ntawm lub rooj vag, cov neeg ua haujlwm paub tias lawv yuav raug tshem tawm sai sai.

Tseem, 15-20% ghosting koj yuav qhia tau tias koj yuav tsum tau ceev faj ntxiv. Tej zaum koj yuav tsum tau kho koj tus qauv, lossis koj cov nyiaj ua haujlwm.

Kuv xav tias yog Southwest khaws cov ntawv ceeb toom ntawm cov neeg uas tsis tig mus - tsuas yog thaum lawv lub npe tig mus rau yav tom ntej. Tsis yog, tsis yog nyob rau hauv dav hlau manifests, tab sis nyob rau yav tom ntej daim ntawv thov ua hauj lwm.

Tom qab ntawd ib zaug ntxiv, xav txog qhov xwm txheej yog tias tus neeg ua haujlwm hauv dav hlau nyob hauv lub davhlau thiab paub txog ib tus neeg uas tsis tau tig mus rau thawj hnub.

Qhov ntawd yuav yog ib qho kev sib tham nthuav.