Incident Manager – Salesforce – Western Australia

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Products and Technology

Salesforce – the leader in enterprise cloud computing and #1 place to work according to Fortune Magazine – is seeking a Computer Security Incident Response Incident Manager to work in our collaborative, passionate and global CSIRT.

Every day our team deals with some of the most interesting challenges in Information Security. We seek to provide a place which is safe to learn and grow, giving you a chance to do the best work of your career. You’ll be surrounded by amazing colleagues, given the tools and flexibility you need to succeed, and be constantly reinvested into.

Some of the challenges you’ll be given the opportunity to invest into are:

  • Leading the companies response to high severity security incidents

  • Developing investigation plans which will at times involve amazing partner teams, including Infrastructure, Engineering and Customer Success

  • Training and mentoring members of our team in high quality incident investigation processes and technical investigations

  • Manage the prioritisation and assignment of the resources within your team to achieve high quality results

Some of the things we feel we offer:

  • A psychologically safe learning environment where you’ll get the opportunity to grow and learn

  • A culture which is committed to our Ohana family values

  • Flexibility in the place of employment. We’re willing to explore remote work for the right candidates – and have set up a culture which enables this.

  • A team full of people who desire to collaborate with you to do amazing work

The skills you’ll need to be considered for this role:

  • The ability to collaborate with others

  • 5 or more years of experience within a CSIRT or related role

  • Broad knowledge of the information security domain, including GDPR, ISM

  • Strong host based and / or network based forensics experience and knowledge

  • Clear scripting skills with at least python

  • Strong communications skills, verbal and written

  • The ability to stand back from a complex problem, logically assess the facts and develop a plan of action. Even in the worst of situations.

  • Incident Management System (IMS) experience

The skills which will help you stand out even further:

  • Relevant information security qualifications including SANS GCIA, SANS GCFA, SANS GNFA, SANS GREM, SpectreOps Adversary Tactics

  • Prior experience in a 24x7x365 operations environment

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