Resource Coordinator – Bethanie Group – Western Australia
Bethanie, Western Australia’s leading not for profit aged
care and retirement living provider, has been warmly welcoming and
caring for seniors for over 65 years. We strive to lead the change
in the way Australians think about ageing, recognising ‘old
age’ as a positive force in society and giving a voice to
those who have seen it all and live to tell the tale.
Our Community Services (home care) team are seeking to appoint a
new Resource Coordinator . Reporting to the Team
Leader, this role is responsible for the scheduling of in-home
client services and some administrative functions. A busy and
fast-paced role, it will require the talents of an individual is
who is highly organised, has a strong customer service focus and
has a solution focused attitude.
This position will provide you with the opportunity to build
positive professional relationships with Customers, Support Staff,
Regional Managers and Case Managers whilst working within a vibrant
team environment.
Located at our beautifully appointed head office in Perth, you
will be offered a 12-month fixed-term contract working full-time
hours. You also have the option to work 40 hours per week and
accrue a day off every month.
Key responsibilities:
Coordinate the scheduling and delivery of services to
community customers within agreed time frames and by
appropriately qualified staff
Provide a quality customer-focused service
Provide a professional service through effective
communication techniques over the phone
Ensure that information provided to customers pertaining to
rostering and staffing is relevant and accurate
Ensure all community staff rosters reflect and include
approved leave, training and meeting attendance coverage
Requirements:
Excellent organisation and time management skills
Previous experience in a customer service role, contact
centre or rostering and scheduling
Demonstrated ability to work at a high level both
autonomously and within a team
Enthusiasm and commitment to the provision of excellent
customer focused services and empathy with older people and
people with disabilities
Demonstrated skills in the use of packages such as MS
Office or other Customer Databases
Knowledge of Procura would be beneficial but not essential
as training is provided
A can-do attitude is a must!!
Working with Bethanie
At Bethanie we are committed to being an employer of choice by
creating a supportive and compassionate environment for our people,
customers and residents.
As well as being part of a stimulating and nurturing work
environment, you will also have access to the following
benefits:
Salary Packaging up to $15,899 per annum
Banking, insurance and retail discounts and benefits
Rewarding career with a supportive culture
Professional development and training opportunities
To apply
Please click on Apply to upload your resume and cover letter
before the closing date of Friday,
05/03/2021. If you require any further information,
please contact Courtney in our Careers team on 131
151.
We respectfully request agencies not to make contact at this
time.