Resource Coordinator – Bethanie Group – Western Australia

Bethanie, Western Australia’s leading not for profit aged

care and retirement living provider, has been warmly welcoming and

caring for seniors for over 65 years. We strive to lead the change

in the way Australians think about ageing, recognising ‘old

age’ as a positive force in society and giving a voice to

those who have seen it all and live to tell the tale.

Our Community Services (home care) team are seeking to appoint a

new Resource Coordinator . Reporting to the Team

Leader, this role is responsible for the scheduling of in-home

client services and some administrative functions. A busy and

fast-paced role, it will require the talents of an individual is

who is highly organised, has a strong customer service focus and

has a solution focused attitude.

This position will provide you with the opportunity to build

positive professional relationships with Customers, Support Staff,

Regional Managers and Case Managers whilst working within a vibrant

team environment.

Located at our beautifully appointed head office in Perth, you

will be offered a 12-month fixed-term contract working full-time

hours. You also have the option to work 40 hours per week and

accrue a day off every month.

Key responsibilities:
Coordinate the scheduling and delivery of services to

community customers within agreed time frames and by

appropriately qualified staff

Provide a quality customer-focused service

Provide a professional service through effective

communication techniques over the phone

Ensure that information provided to customers pertaining to

rostering and staffing is relevant and accurate

Ensure all community staff rosters reflect and include

approved leave, training and meeting attendance coverage

Excellent organisation and time management skills

Previous experience in a customer service role, contact

centre or rostering and scheduling

Demonstrated ability to work at a high level both

autonomously and within a team

Enthusiasm and commitment to the provision of excellent

customer focused services and empathy with older people and

people with disabilities

Demonstrated skills in the use of packages such as MS

Office or other Customer Databases

Knowledge of Procura would be beneficial but not essential

as training is provided

A can-do attitude is a must!!

Working with Bethanie

At Bethanie we are committed to being an employer of choice by

creating a supportive and compassionate environment for our people,

customers and residents.

As well as being part of a stimulating and nurturing work

environment, you will also have access to the following

Salary Packaging up to $15,899 per annum

Banking, insurance and retail discounts and benefits

Rewarding career with a supportive culture

Professional development and training opportunities

To apply

Please click on Apply to upload your resume and cover letter

before the closing date of Friday,

05/03/2021. If you require any further information,

please contact Courtney in our Careers team on 131


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