SAP user group DSAG has voiced complaints about the recent increases in support fees for the German company's popular enterprise software.
Thomas Henzler, DSAG board member, told The Register (opens in new tab) that though SAP is “within its rights” when it comes to raising prices, “the value received for maintenance had fallen over time, making the price rise difficult to justify”.
The executive went on to claim that “we are seeing an increasing modularization of the core ERP product (S/4HANA)”, which means “that solutions that were previously still part of the ERP are now increasingly being marketed individually and the customer, therefore, has to pay for them additionally”.
How big are the hikes?
The prices for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises are set to rise (opens in new tab) for existing customers from January 1, 2023 onwards.
SAP claims the price rises are in line with the local consumer price indexes, and that they will be capped at 3.3%.
SAP justified the increases by saying that it was “not immune” to the wider economic trend of high inflation rates.
“SAP is not exempt from these developments as they are readily impacting our offerings through higher energy and labor costs, as well as increasing expenses for third-party services,” said an SAP spokesperson.
SAP was able to reply to the user group's claims with some additional justifications, telling The Register its strategy of offering its tools in more specialized components enables its “customers to make more targeted investments where they expect the most added value and operational benefits for their business”.
The move comes as SAP is still pivoting its business to a new model, in October 2020 the company said it was “all in on its shift to cloud computing”, abandoning short-term profitability targets.
Unfortunately for end consumers, this likely won't be the last major price rise we'll see from major software vendors.
Research from Gartner recently predicted that over the next 36 months, software as a service (SaaS) vendors are planning a significant increase in their prices, by as much as 20% in some cases.
- Looking to cut your organization's software spending? Check out our guide to the best CRM software
English
Arabic
Belarusian
Bengali
Bosnian
Bulgarian
Chinese (Simplified)
Croatian
Czech
Danish
Dutch
Estonian
Filipino
Finnish
French
Georgian
German
Greek
Gujarati
Hausa
Hebrew
Hindi
Hmong
Hungarian
Igbo
Indonesian
Italian
Japanese
Javanese
Kazakh
Korean
Kurdish (Kurmanji)
Kyrgyz
Lao
Latvian
Lithuanian
Macedonian
Malagasy
Norwegian
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Yoruba